JOB OPPORTUNITIES

Job Title: Market Mobile Customer Service Coordinator

Status: Non-Exempt, Regular Full Time

Pay Level: $19-$23/hour

Department: Market Mobile

Location: 10 Sims Ave Providence RI 02909

Reports to: Market Mobile Operations Director

JOB SUMMARY

The Market Mobile Customer Service Coordinator will work under the supervision of our Market Mobile Director. This role will relay critical communication to both customers and producers for Market Mobile and be responsible for handling various customer support tasks via phone and email. This includes entering orders, troubleshooting missing items, communicating delivery days and times, and other administrative tasks. The Market Mobile Customer Service Coordinator should have a keen attention to detail, experience in a customer service forward position, show patience and kindness when interacting with customers and staff, and have a passion for finding resolutions as it relates to customer orders. 

The Customer Service Coordinator will also be responsible for keeping customer invoices up to date and communicating changes to the Business & Administration team. They will help to grow sales by retaining current relationships and fostering new relationships with a focus on timely communication and professionalism. This position works closely with the entire Market Mobile team. 

ESSENTIAL DUTIES & RESPONSIBILITIES

Program Specific Responsibilities

• • Communication 
    • ​​Portraying a positive company image and engaging in professional and friendly communications with customers
    • Promptly make calls and send emails to customers regarding shorted items and substitutions.
    • Answer Market Mobile emails within one business day and phone calls are answered as they come in.
    • Communicate any customer concerns and changes to the MM operations team as needed.
    • Approach communication with customers and potential customers with an urgency toward retaining sales relationships.

• Account management

• • Ensure invoices are kept up to date and accurate; when a customer requests a change, adjust the invoice in a timely manner.
  • Assist producers and customers with MM account setup and troubleshooting.
  • Ensure wholesale lists are kept up to date.
  • Submit standing orders on the appropriate schedule.
  • Organize packing slips for next days packline 
  • Organize invoices for truck routes 
• Sales
  • The customer service associate will help find an appropriate substitution for customers if we cannot provide the exact item they are looking for.  
  • The customer service associate will provide samples and other materials to customers when requested.
  • Customers are coached and encouraged to order with the season.

Organizational Responsibilities

• Must uphold Farm Fresh RI Supervisor Standards in accordance with Tier 2.
• Must be able to build relationships with people from varied cultural, economic, educational, racial, and religious backgrounds.
• Must maintain a customer service orientation while considering solutions and interacting with external partners.
• Must be willing and able to work a flexible and changing schedule including early mornings (as early as 8am or evenings as late as 8pm occasionally with advance notice).

 

NON-ESSENTIAL DUTIES & RESPONSIBILITIES

• Spanish skills or other language skills
• Complete other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES NEEDED TO PERFORM THIS ROLE 

• Must be able to think, react, iterate, and redirect in a fast-paced environment.
• Self-starter and ability to maintain a self-motivating attitude.
• Passion for local food systems and social justice.
• Excellent verbal and written communication skills with exceptional attention to detail.
• Ability to juggle and track multiple tasks and responsibilities.
• Demonstrated commitment to the success of co-workers and Farm Fresh RI’s mission and values.
• Strong project management skills and ability to prioritize and handle a variety of assignments simultaneously in a vibrant work environment.

PHYSICAL DEMANDS (PHYSICAL, MENTAL, AND ENVIRONMENTAL)The following capabilities are required in order to perform the essential functions of this position. Reasonable accommodations that do not create an undue burden on the company are available to address the following requirements.

• While performing the duties of this job, the employee is regularly required to sit/stand for long periods of time at a desk; use hands to handle, or feel objects, tools, or controls on computers; reach with hands and arms; and talk or hear in meetings and on the telephone or on the computer in an office or variable setting.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.
• Employees must be able to lift and carry up to 50 lbs.
• Ability to travel, which may include travel via car, train, airline, overnight hotel stays

To apply: Please submit cover letter and resume by email to hiring@farmfreshri.org with a subject line MM Customer Service Coordinator

Please no phone calls or drop-ins.

Job Title: Market Mobile Driver/Packhouse Associate

Status: Non-Exempt, Variable Part Time 

Department: Market Mobile

Location: 10 Sims Ave Providence RI 02909

Reports to: Market Mobile Operations Manager

Compensation: $20/hr

 

JOB SUMMARY

Market Mobile Drivers help fulfill Farm Fresh RI’s nonprofit mission of growing the local food system by ensuring all products sold by local farmers and producers are safely and accurately delivered to restaurants, institutions, and home delivery customers across Rhode Island. In doing so, we are strengthening local farm viability by building a reliable sales outlet for Rhode Island grown and produced goods.

A high degree of accountability is required in order to provide excellent outcomes to our farmers, food producers, customers, and community partners. Our Drivers facilitate the flow of products from our local food warehouse to customers statewide. This position reports to and works closely with the Operations Manager to continuously improve operations. This position works closely with the Market Mobile Fleet & Facilities Manager, Packhouse Associates, Driver Assistants, Drivers, and other Market Mobile staff in a team environment to achieve program goals.

Market Mobile Drivers support Market Mobile operations through the successful implementation of established Standard Operating Procedures (SOPs) and compliance with regulatory guidelines. Daily tasks include customer deliveries in collaboration with Drivers Assistants, loading/unloading trucks, and completion of prescribed paperwork. 

Drivers may also provide support as needed with packhouse tasks such as packing orders, receiving deliveries from farmers, assisting customers with curbside pickup, cleaning/sanitation, and assisting other drivers. This role will have keen attention to health and safety, adhering to best practices in food handling.

ESSENTIAL DUTIES & RESPONSIBILITIES

Program Specific Responsibilities:

Deliveries

• All sites and customers receive what they ordered within the proper time frame and with courteous and professional service. 
• All truck check-lists, driver sheets, fish paperwork (when applicable), and other paperwork are completed properly and in full.
• Customers are alerted when they have received an order and delivery instructions are followed carefully.

Communication 

• Communication with customers, producers, and other staff is professional, prompt, and solution-oriented at all times.
• Any undeliverable items or orders are communicated promptly to the customer service team. Any undeliverable stops (due to incorrect address or other issue) are communicated promptly to the customer service team.
• Attend driver meetings as scheduled.

Supplies & Equipment

• All supplies & equipment are used correctly and safely. 
• Supplies & equipment are put away in the appropriate area when not in use and are kept clean and organized.
• Alerts managers of any broken and or unsafe equipment.
• All fleet maintenance issues are promptly reported.

Food Safety, Sanitation & Cleaning

• Items are kept at the proper food safe temperature in the truck throughout the day in accordance with FFRI’s Food Safety SOP.
• Trucks are clean and well organized at all times.
• Trucks are deep cleaned (cabin and bed) on Fridays following deliveries.

Organizational Responsibilities

• Must uphold Farm Fresh RI Supervisor Standards in accordance with Tier 1.
• Must be able to build relationships with people from varied cultural, economic, educational, racial, and religious backgrounds.
• Must be able to collaborate and work on cross-program & departmental teams and efforts.
• Must maintain a customer service orientation while considering solutions and interacting with external partners.

NON-ESSENTIAL DUTIES & RESPONSIBILITIES

• Complete other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES NEEDED TO PERFORM THIS ROLE

• Must be able to think, react, iterate, and redirect in a fast-paced environment.
• Self-starter and ability to maintain a self-motivating attitude.
• Passion for local food systems and social justice.
• Excellent verbal and written communication skills with exceptional attention to detail.
• Ability to juggle and track multiple tasks and responsibilities.
• Demonstrated commitment to the success of co-workers and Farm Fresh RI’s mission and values.
• Strong project management skills and ability to prioritize and handle a variety of assignments simultaneously in a vibrant work environment.
• Spanish speaking is a plus, but not required.
• Available to work a flexible schedule, generally Monday-Friday.
• Ability to collaborate and work as part of a team.

PHYSICAL DEMANDS (PHYSICAL, MENTAL, AND ENVIRONMENTAL)

The following capabilities are required in order to perform the essential functions of this position. Reasonable accommodations that do not create an undue burden on the company are available to address the following requirements.

• While performing the duties of this job, the employee is regularly required to sit/stand for long periods of time at a desk; use hands to handle, or feel objects, tools, or controls on computers; reach with hands and arms; and talk or hear in meetings and on the telephone or on the computer in an office or variable setting.
• Specific vision abilities required by this job include close vision, and the ability to adjust focus.
• Employees must be able to lift and carry up to 50 lbs.
• Ability to travel, which may include travel via car, train, airline, overnight hotel stays.

This document is intended to describe the general nature and level of work performed. It is not intended to serve as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified. 

To apply: Please submit cover letter and resume by email to cayne@farmfreshri.org with a subject line MM Driver/Packhouse Associate

Please no phone calls or drop-ins.