We are inviting residential customers to join wholesale buyers in using our Market Mobile service to get fresh food from local farms. In this unprecedented time we are seeing an immediate need from the farming community to find outlets for the food that is being grown — as well as from you, our community, to have a safe way to purchase local food.
We are currently offering home delivery to Providence, Pawtucket, and East Bay only. If you are outside of these delivery areas, you are welcome to place an order for curbside pickup at our packhouse, located in The Hope Artiste Village building (1005 Main St) in Pawtucket. We require a minimum order size of $60 for pickup or delivery.
How Does Market Mobile Work?
1) Create an account. It takes less than a minute! (Under Business Category, feel free to choose “Advocate.”) Once signed up, return to this same page to log in for future orders.
2) Once logged in, click the “Market Mobile” link. This will take you to the online order form, where you can choose food from the local farmers and food makers who have listed their items for sale. Think of it as an online farmers market!
3) To order an item, add the quantity of what you’d like in the field next to the item. Please only order whole number values, not partial or half orders (e.g., 1 or 2, not 0.5).
Please be aware that this platform is traditionally used for wholesale purchasing, therefore the quantities offered may be larger than what you are used to buying. Some people have been pooling orders with family or neighbors to help make the larger quantities work for them. If you have questions about sizing, please email us at firstname.lastname@example.org.
4) Be sure to click the Update Order button, found at the bottom of every farm/producer’s list. You can do this at any point while filling in the order form, but be sure to do it at least when you are finished adding items.
By adding quantities and clicking “Update Order” on this form, you are placing an order. There is no separate cart or check-out process.
5) Once you’ve completed your order, click the Buy Now button to enter payment information. Your order must be paid online. We use PayPal for processing transactions, and will include the 3% PayPal fee. Or to use SNAP/EBT, please email email@example.com.
Two Weekly Order Cycles
We run two weekly order/delivery cycles, as shown below. (These are subject to change as we continue to scale our operations to meet the current demand. But don’t worry, we’ll stay in close contact with you!):
- Orders placed Mondays can be picked up Friday (10am-4pm), or will be delivered either Thursday or Friday (we will notify you).
- Orders placed Thursdays can be picked up Tuesday (12-4pm), or will be delivered either Tuesday or Wednesday (we will notify you).
The order form is intentionally inactive outside these ordering windows. This allows local farmers and food makers time to update what they have listed for sale based on their most current inventory.
Please note: The order form becomes live at 12:01am Mondays and Thursdays and is intended to remain open all day. However, during this time of heightened demand, we recommend placing orders as early as possible. We reserve the right to close ordering early, whenever we exceed our capacity to fulfill orders. Thanks to the outpouring of support from the community for home pickup/delivery, we have frequently been forced to close by late morning. Thank you for understanding as we work to scale up our operations during this challenging time.
To accommodate as many home deliveries as we can, we may be adding additional pickup/delivery days to our usual schedule. You will be notified about any changes to your pickup/delivery date. Our typical delivery hours are between 7am and 6pm. Orders can be expected sometime in that timeframe. Sorry, we aren’t able to honor specific delivery-time requests.
Food Safety Is Our Top Priority
Pickups will be provided curbside, and deliveries will be dropped to your doorstep. Please rest assured we follow very strict personal hygiene and food safety rules. We are a USDA GHP audited warehouse facility. If you have any further food safety concerns or questions, please email firstname.lastname@example.org.
This is an evolving situation and we will provide updates as necessary. Please don’t hesitate to reach out with any questions by calling us at (401) 312-4250 or emailing email@example.com.
Once You Have Placed an Order
First of all, thank you — your business means a lot to local farmers and food makers!
Please be sure your order is paid in full by clicking the Buy Now button. We are limiting delivery driver interaction as much as possible by having everyone pay online. If you have trouble paying online, email us: firstname.lastname@example.org.
If you ordered meat: Please be aware that this is a weight-adjusted item. As the ordered food arrives at our packhouse, we will follow up with you to confirm the payment amount based on the product’s exact weight.
Pickup versus Delivery Options
We are thrilled to be able to bring fresh food to your home. However, given the overwhelming demand for this service, we ask that you please choose to pick up from us in Pawtucket if you are at all able. This will help us provide delivery to more people who are unable to leave home. To change your order to pickup, adjust the settings under the “Prefs” tab, located at the top of the order page.
We aim to complete deliveries between 7am and 6pm on delivery days. However, we cannot guarantee a specific delivery time and appreciate your understanding as we work to scale our services to meet current needs.
To keep a safe distance during deliveries, we will be dropping orders off outside your home. If you would like to leave a cooler out, we can leave items there. Please let us know any special instructions like this by logging into your Market Mobile account and clicking the “Prefs” tab. There you will be able to update delivery instructions (e.g., “Leave in cooler”).
Please also ensure you have an accurate phone number on file with us. Our drivers will call once your delivery has been made.
If you have chosen to pick up your order, pull into the courtyard of the Hope Artiste Village building at 1005 Main St., Pawtucket, RI 02860 (where the Winter Market is held) and park as far back as you can. Text us when you arrive — and be sure to include your invoice number and type of car you’re in — at 401-312-4355. We will bring your order out to you. There is no need to leave your car. The whole process should take less than 10 minutes, depending on the size of your order.
Thanks to those who’ve reached out about donating. We are a 501c3 nonprofit organization. If you would like to make a donation, your tax-deductible gift will be used in our work to increase access to local food and help local farmers thrive.
The efforts to contain the spread of COVID-19 is a test to the resilience of our local food system and our agricultural community. Market Mobile’s goal at this time is to connect as many people as possible to locally grown food and mitigate the monetary losses that farmers and producers are experiencing.
Eat your veggies, support your neighbors, and thank you!
– The Farm Fresh RI Team