Residential customers are invited to join wholesale buyers in using our Market Mobile service to get fresh food from local farms. We are happy to be able to pivot our services during this unprecedented time in response to the immediate need from the farming community to find outlets for the food they have grown — as well as from you, our community of eaters, to have a safe way to purchase fresh food.
We currently offer home delivery to Providence, Pawtucket, and East Bay only. If you are outside of these delivery areas, you are welcome to place an order for contactless pickup at our packhouse, located in The Hope Artiste Village building (1005 Main St) in Pawtucket. We require a minimum order size of $60 for pickup or delivery.
Frequently Asked Questions
What is Market Mobile?
Our transparent distribution system connects farmers and food producers in the Northeast region with wholesale buyers like chefs, grocers, schools, hospitals, farm stands, and buying clubs — and now to eaters like you! Combining an ecommerce platform, personalized customer service, professional staff, and a fleet of delivery vehicles, Market Mobile helps farmers focus on farming, increases the overall sale of locally grown products in our community, and provides buyers with a trusted and tested system for buying local food directly from the source.
How do I place an order?
1) Create an account. It takes less than a minute! (Under Business Category, feel free to choose “Advocate.” If you will be using SNAP/EBT to pay, please put “EBT” after your Name and in the Business Name area so that we know.) Once signed up, return to this same page to log in for future orders.
2) Once logged in, click the “Market Mobile” link. This will take you to the online order form, where you can choose food from the local farmers and food makers who have listed their items for sale. Think of it as an online farmers market!
3) To order an item, add the quantity of what you’d like in the field next to the item. Please only order whole number values, not partial or half orders (e.g., 1 or 2, not 0.5).
Please be aware that this platform is traditionally used for wholesale purchasing, therefore the quantities offered may be larger than what you are used to buying. Some people have been pooling orders with family or neighbors to help make the larger quantities work for them. If you have questions about sizing, please email us at email@example.com.
4) Be sure to click the Update Order button, found at the bottom of every farm/producer’s list. You can do this at any point while filling in the order form, but be sure to do it at least when you are finished adding items.
By adding quantities and clicking “Update Order” on this form, you are placing an order. There is no separate cart or check-out process.
5) Once you’ve completed your order, click the Buy Now button to enter payment information. Your order must be paid online, either via PayPal account or using a debit/credit card. Either way, we use PayPal for processing the transaction. PayPal will include its 3% transaction fee during checkout.
To use your EBT card to pay with Supplemental Nutrition Assistance Program (SNAP) benefits, please email us at SNAP@farmfreshri.org once you have placed your order.
When can I order and get my food?
We run two weekly order/delivery cycles, as shown below. (These are subject to change as we continue to scale our operations to meet the current demand. But don’t worry, we’ll stay in close contact with you!):
- Orders placed Mondays can be picked up Friday (10am-4pm), or will be delivered either Thursday or Friday (we will notify you).
- Orders placed Thursdays can be picked up Tuesday (12-4pm), or will be delivered either Tuesday or Wednesday (we will notify you).
The ordering day for SNAP/EBT customers is Monday for Thursday or Friday delivery, or Friday pickup.
The order form is intentionally inactive outside these ordering windows. This allows local farmers and food makers time to update what they have listed for sale based on their most current inventory. The order form opens at 8:00am on Mondays and Thursdays and is intended to remain open all day. However, during this time of heightened demand, we recommend placing orders as early as possible.
We reserve the right to close ordering whenever we exceed our capacity to fulfill orders. Thank you for understanding as we continue to scale up our operations during this challenging time.
To accommodate as many home deliveries as we can, we may be adding additional pickup/delivery days to our usual schedule. You will be notified about any changes to your pickup/delivery date. Our typical delivery hours are between 7am and 6pm. Orders can be expected sometime in that timeframe. Sorry, we aren’t able to honor specific delivery-time requests.
How do you keep food safe?
Food safety has always been our top priority. All orders will be provided to you without direct contact. Pick-ups are provided curbside, and deliveries are dropped to your doorstep. Please rest assured we follow very strict personal hygiene and food safety rules. We are a USDA GHP audited warehouse facility. If you have specific food safety concerns or questions, please email Nikki Ayres at firstname.lastname@example.org.
Efforts to contain the spread of COVID19 continue to evolve across the globe. We value transparency and will keep you informed as we continually evolve our practices to ensure the highest level of safety for our customers, farmers, and staff. Please don’t hesitate to reach out with any questions by calling us at (401) 312-4250 ext. 242 or emailing us at email@example.com.
How and when should I pay?
Please pay for your order after you have completely finished adding items (including if you need to email us about “late adds”). Payment for all residential customers must be made online, unless you are paying with SNAP/EBT (see below for details).
If you ordered meat, poultry, fish or other weight-adjusted item: Please be aware that when you order items such as cuts of meat, the weight you order may be slightly different than the weight the farmer is able to butcher for you (e.g., you may request 1 lb but the smallest cut available is 1.13 lb). This is what we call a “weight-adjusted item,” as we won’t know the exact weight of the item you ordered until the farmer brings it to our packhouse. At that time, we will adjust the true amount due for your order based on the exact weight of your product.
Pay online with credit/debit or PayPal account: Log into your Market Mobile account and click the Purchase History tab. Click the dollar amount for the invoice in question, then click the Pay Online link. We are limiting delivery driver contact as much as possible by asking everyone who can to pay online. If you have trouble making an online payment, please email us: firstname.lastname@example.org.
Pay with SNAP/EBT & Bonus Bucks: At this time SNAP/EBT users must pay using our portable EBT card reader during pickup, or paper voucher during delivery. If you are picking up (preferred), we’ll bring the card reader out to your car. If you must choose delivery, we will need to process your payment with a paper voucher as we do not have enough EBT card readers to send them out on our delivery trucks. We are not able to specify an exact time, but you can call us to get an estimated time of arrival the day you are expecting your delivery. You will need to be available on delivery day so that our driver can take your card information, which will be processed for payment in our office the following day. You can use EBT Edge to track when the payment leaves your account. Send any questions to: SNAP@farmfreshri.org.
When ordering on Market Mobile for payment with SNAP/EBT, you will earn Bonus Bucks on fresh fruits and vegetables only. This means that all fruits and vegetables will be 50% off when paid for on your EBT card — you will not have any Bonus Bucks left over.
Should I choose pickup or delivery?
We are thrilled to be able to bring fresh food to your home. However, given the overwhelming demand for this service, we ask that you please choose to pick up from us in Pawtucket if you are at all able. This will help us provide delivery to more people who are unable to leave home. To change your order to pickup, adjust the settings under the “Prefs” tab, located at the top of the order page.
How do deliveries work?
We aim to complete deliveries between 7am and 6pm on delivery days. However, we cannot guarantee a specific delivery time and appreciate your understanding as we work to scale our services to meet current needs.
To keep a safe distance during deliveries, we will be dropping orders off outside your home. If you would like to leave a cooler out, we can leave items there. Please let us know any special instructions like this by logging into your Market Mobile account and clicking the “Prefs” tab. There you will be able to update delivery instructions (e.g., “Leave in cooler”).
Please also ensure you have an accurate phone number on file with us. Our drivers will call once your delivery has been made.
How do pickups work?
If you have chosen to pick up your order, pull into the courtyard of the Hope Artiste Village building at 1005 Main St., Pawtucket, RI 02860 (where the Winter Market is held) and park as far back as you can. Text us when you arrive — and be sure to include your invoice number and type of car you’re in — at 401-312-4355. We will bring your order out to you. There is no need to leave your car. The whole process should take less than 10 minutes, depending on the size of your order.
What about incorrect or missing items (aka “shorts”)?
If you have received your delivery or pickup order and notice that you were shorted an item, this is likely due to an unexpected shortage of product at the farm. On occasion there may also be a simple mixup with your order. (We’re only human, after all.) Please fill out this simple online form to notify us about missing or incorrect products within 24 hours or receiving your order. We will ensure your invoice is updated and a refund is provided as quickly as possible. Sorry, we are unable to adjust invoices beyond this 24-hour period, as we will have already processed compensation to the farmers!
When can I order items like berries and corn?
Ordering from Market Mobile means your food is coming straight from local farms — in fact, your food often hasn’t even been picked from the fields until after you’ve placed an order! This means available items change with the seasons and the local harvest. What an opportunity to learn first-hand about what grows in our region throughout the year, and even try new kinds of produce! Check out this harvest calendar for a basic idea of when different foods will be coming into season here in the Northeast. Note: The seasonal harvest differs each year based on weather and other conditions!
How are the farmers/producers doing?
We can pass along a tremendous thank you from the farm and food maker partners we work with — your orders are helping these local small-medium businesses greatly! For example, so far in 2020, local farmers and producers have sold their goods through Market Mobile to over 1700 buyers (wholesale + residential customers), as opposed to just 234 buyers in 2019 (wholesale only)! In addition, more farmers and producers have been listing their products through Market Mobile to reach more buyers this year, currently 121 farms are actively listing in 2020 compared with 97 in 2019. Interested in hearing more specifics from farmers? Keep an eye on our News page, where we have shared some recent updates from local farms, among other local food news.
How can I support Farm Fresh RI?
Thanks to those who’ve reached out about donating. We are a 501c3 nonprofit organization. If you would like to make a donation, your tax-deductible gift will be used in our work to increase access to local food and help local farmers thrive.
Will Farm Fresh RI keep offering home delivery?
Yes, home delivery and curbside pickup will be a part of Market Mobile’s future. We will continue to share any updates as they become available.
Are you hiring to grow capacity?
Yes, we are hiring additional team members to help with increased demand. Please visit our jobs page for details about employment opportunities. Also be sure to check the free, public “Ag Exchange” (exchange.farmfreshri.org) online forum for other local food and farm jobs.
The efforts to contain the spread of COVID-19 is a test to the resilience of our local food system and our agricultural community. Market Mobile’s goal is to connect as many people as possible to locally grown food and mitigate the monetary losses that farmers and producers are experiencing. Your business means a lot to local farmers and food makers!
Keep eating your veggies, supporting your neighbors, and stay safe!
– The Farm Fresh RI Team